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The Requirement of Advanced Features of Custom CRM System



First Words:

If you are thinking about building a CRM system for your business, so it is the right time to know about the advanced features which you can add to the custom CRM. Even though you can customize any feature into your CRM system, but you definitely need to know about the advanced features which can be added into it. In this article, we will discuss all the advanced features which is much useful in custom CRM for business.

Advanced Features of CRM System for Business:

There are several much-needed features which are used for making CRM system for business. But if you are having large enterprise or business, then you should definitely need rather more which are known as an advanced feature for CRM system. Even though adding advanced feature will definitely increase the cost of developing a custom CRM. We have listed down the best possible advanced feature which you can have in the custom CRM system for business.

  1. Third-party application integration:

Before you integrate any third-party application in the CRM system, you need to know that different department uses various third-party applications. This will definitely help to smooth the workflow in the business which will definitely increase productivity. Rather than using those third-party application separately, it is recommended to integrate them in the CRM system which will definitely help the user to use them. Most likely more than 60% of the companies will be using Google applications in the CRM system for their business.

  1. Management of call center:

This feature is much required for getting connected with the clients right from the CRM system. This will also help you to keep track of the conversation between the client and the business. In case your business required to make calls to the clients on a regular basis, then this advanced feature will definitely help you in this matter.

  1. Referral customer tracking system:

If your business is using the referral program, then this advance feature is much needed to be added in your CRM system. This will help you to track down the referral customers into your CRM system. More than 92% of buyers trust the referral link forwarded by their friends and family. Even this method makes a profit in your business, then you can easily monitor all the leads who have purchased ordered anything from your business. This is much helpful and you can track down the positiveness of the referral system going on to your business.

Last Words:

Custom CRM definitely requires to have all the advanced functionality in order to suit all the needs of the business. You need to know all these advance features, which are much needed in large business and enterprises. We have gathered the complete information about the advanced features which you can add in custom CRM system from various sources, and posted them in this article for you. Share this useful article with others, so that they get to you know about these features which you can use in the custom CRM system.

Mudassar Hassan brings 8 years of experience in helping grass roots, mid-sized organizations and large institutions strengthen their management and resource generating capacities and effectively plan for the future. He is also a mentor and professional advisor to artists working in all disciplines. He is also the gold medalist from Abbottabad University of Science and Technology in the Bachelors of Sciences of Computer Science and recently Graduated from the University of Bolton with Masters in International Management.