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What is a PBX telephone system? How does it work?

Mudassar Hassan

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When we talk about telecommunications, many wonder what PBX is. The truth is that marketing techniques increasingly invite to create terms that your target can easily remember. PBX is the acronym for “Private Branch Exchange”. We will agree that it is easier to remember.

Once we know what these acronyms mean, it is easier to deduce what a PBX is about. This is the system that allows you to manage the private telephony of the pabx system Qatar, that is, the gateway, distribution, and exit of telephone calls within the company in Qatar.

It should be clarified that although any PBX is a PBX, in our country this term is being applied eminently to IP exchanges, whether virtual or physical. And is that the change in technology has inspired the Marketinians to start using this term. It is still curious that a term that includes all types of switchboards is used to differentiate IP switchboards, which offer such superior benefits. Recall that these types of switchboards are those that use the Internet to carry the voice.

New technologies have been integrated to PBX with varying results, the famous VoIP (Voice over IP), where your communications are conducted via the Internet, often free as Skype or Video conferencing and other times minimum monthly payments, however, you need to tell with an internet connection either dedicated or that respects voice packages over any other package, the little known Quality of Service.

Under this scenario we set out to integrate “the best of both worlds” where you have a PBX where the extensions are the cell phones of your workers but that telephone management can be done from anywhere, making and receiving calls from any device, count or not with the Internet, all you need is a telephone.

As a result of this approach, a solution emerged that allows you to: integrate all telephones to a single telephone number or on the contrary integrate all your telephone numbers to a single telephone, you choose.

What is a telephone exchange for?

Among some of the functionalities that allow these systems are: call transfer, call queues, telephone conference, automatic call forwarding to a fixed or mobile number, interactive corporate menu with the keypad, simultaneous incoming and outgoing calls , personalization and corporate image that allows you to put music or company information among others that play automatically when someone calls, recording and telephone statistics among others, but the biggest advantage is savings, since all extensions speak for free to each other and This becomes much more significant when you connect VoIP lines to your telephone exchange, which are lines that transmit voice but dare the Internet than with traditional lines.

What are the biggest advantages of VOIP lines?

Also known as IP lines, it allows you to carry your extension on any device with an Internet connection such as a Smartphone or Tablet, also make calls nationally and internationally to landlines or mobiles totally free without investing in infrastructure and equipment since you can have an IP PBX

What is virtual PBX?

Virtual PBX means in the cloud and save purchase costs maintenance, licenses, updates, server etc. and in turn enjoy unified communications that is to have chat, e-mail, videoconferencing, fax, IP telephony, digital directory among many other functions but also the same platform, this saves the worker a lot of time and facilitates team interaction and good communication.

Mudassar Hassan brings 6 years of experience in helping grass roots, mid-sized organizations and large institutions strengthen their management and resource generating capacities and effectively plan for the future. He is also a mentor and professional advisor to artists working in all disciplines. He is also the gold medalist from Abbottabad University of Science and Technology in the Bachelors of Sciences of Computer Science